Welcome to Melissa & A Mop

"I had a bit of a mixed experience so I thought I would share... Melissa and A Mop came up as the first search option for us when looking for a cleaning service. We had some bad experiences in the past with other local companies, so we thought we'd give them a try. We went with the Deep Clean option for $398. Setting up a cleaning was very simple. Their website is very intuitive and their communication is top notch. Our cleaner came about 5 minutes before they were scheduled. After about two hours, we noticed she left and got a ride to out. I was a little shocked as I was told we could get a call regarding end of service & go through a walkthrough. I came home and noticed absolutely nothing was cleaned. All of our appliances were still dirty with stains and crumbs, and the floors were obviously not swept. Carpets still had dust and dirt from our kids & cats. After talking with the owners for a while and providing video/pictures, they agreed that the cleaning was not done proper and sent a pair for the following day. I wanted to write this because Team Naz did an amazing job with our house. Our Kitchen looked amazing and they got every little nook and cranny in our bathrooms/bedrooms. They were both here between 9 AM and roughly 1:30 PM on the weekend. Our kitchen appliances looked new - I was really impressed. I am looking forward to working with them again. Matt was very helpful after and gave us a discount for the inconvenience. Overall, our initial poor experience ended very well. Highly recommend Team Naz - they did a phenomenal job. Will be hiring them in the future."